Shipping policy
Shipping Options
U.S. Domestic Orders
Please allow 3-5 business days to process your order. We offer UPS Ground standard shipping. Delivery options for PO Box addresses & U.S. military base locations available.
International Orders
Currently we do not accept international orders on our website. We apologize for the inconvenience.
Order Processing Time
Please allow up to 3-5 business days for us to process your order. All orders processed after 3pm PST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm PST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Vera Breeze Herbal Hair Care LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Vera Breeze is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refund will be provided if any parts of the address are incorrect.
Once an order has been placed, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Vera Breeze Herbal Hair Care LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Vera Breeze Herbal Hair Care LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email with photos of the damage and necessary information to support your claim and we will be happy to assist you.
Vera Breeze Organics reserves 30 days to re-ship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) to ensure a proper resolution.